Orders & Shipping
Goods are dispatched from the UK via DPD. Shipping costs will be displayed during the checkout process along with any applicable local taxes for orders being delivered within the UK. For orders being delivered outside of the UK, taxes, duties and fees may be levied by your local authorities and are entirely the purchaser’s responsibility. At time of dispatch, we will send you a shipping confirmation email that includes your tracking information. Our processing and dispatch process starts from the moment we get credit card or PayPal authorisation and verification. Once the order is accepted and the stock is available, we aim to process and dispatch your order within 1-2 business days, Monday to Friday. Next day delivery is only guaranteed on orders received before 13.30, excluding weekends and bank holidays.
Tracking My Order
At time of dispatch, your freight service provider will email you so you can track your package. We work closely with our shipping partner to minimise the potential impact of delays through customs for our international customers.
We always try to make sure our products are in stock and ready to deliver to you. However, some products may be more popular than others. If we do not have stock when you place your order, you will receive an email advising of estimated dispatch dates.
Ordering items on back order
You can order and pay for products in advance and we will deliver them to you when we replenish our stock. We understand you may not wish to wait that long, in which case you can cancel the order before it is fulfilled and we’ll happily refund you the order amount. Please fill in the form at the top of this page and we will aim to respond within 24 hours, Monday to Friday.
Pricing & Payment
Prices on workshopgymnasium.com are quoted in GBP and exclude tax. If taxes are applicable this will be displayed during the checkout process. For customers located outside the UK, local taxes and duties may be applicable prior to delivery.
Workshop accepts Visa, Mastercard and American Express. You can also pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to workshopgymnasium.com. For all purchases outside the UK, while the prices on the website are quoted in British Pounds, the final payment will be converted to your local currency on your credit card statement. Workshop provides no advice regarding customs charges, duties or other taxes and strongly encourages you to source this information prior to purchase. All prices are subject to change without notice.
You provide personal information to us when you register for an account, sign up for our email newsletter, contact us or place an order online. We do not store or keep your credit card information at Hanlee Fitness Ltd.
Can I cancel or change my order?
We start working on your order as soon as we receive it, so most times we are unable to make any changes or modifications to an order after it has been placed and confirmed. If you wish to cancel or amend your order, please contact our customer service team ASAP.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an email with your tracking number and a link where you can track it online.